Telemarketing Manager Resume
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386 Hampton Meadows
Clinton, MA 1510
(111)-368-7569
c.morgan@emailaddress.com
Job Objective: To secure a position with a reputable company in which to exercise my knowledge and training as a Telemarketing Manager.
Highlights of Qualifications:
Experience of managing sales and marketing for telecommunication products
Expertise in automated dialer environment
Operational knowledge of telephone systems and computers
Sound knowledge of sale principles and procedures
Remarkable ability to provide maintain book keeping
Exceptional ability to work as a team in a fast paced environment
Skilled to analyze and resolve problems
Excellent communication skills
Proficient in working of Microsoft Applications
Good understanding of file management
Professional Experience:
Telemarketing Manager
Maximum Chimney Services, Clinton, MA
October 2008 - Present
Monitored all projects and ensured completion of work according to required guidelines.
Supervised work of staff and assigned work to employees.
Developed summaries of shifts and submitted to management.
Trained subordinates in developing practices to improve performance.
Coordinated training programs and participated in briefings to be made to clients.
Determined strategies and changes in duties of staff to achieve project goals.
Handled close out for shift duties, prepared necessary paperwork and clean fundraising stations.
Documented reports of everyday call center operations.
Telemarketing Supervisor
ASG Software Solutions, Clinton, MA
August 2003 - September 2008
Coordinated with Manager and developed company objectives and goals.
Hired and trained staff according to need and job allocation.
Managed meeting with representatives prior to shift and provided necessary information and motivated staff.
Prepared reports of work performed in a day, analyzed working and performed analysis of work.
Analyzed issues and recommended solutions to resolve problems.
Assisted Manager in evaluating performance and formulated ideas for next week.
Telemarketing Representative
McKesson, Clinton, MA
May 1998 - July 2003
Scheduled presentations and appointments according to customer requirements.
Identified and gathered all needs of customer to achieve organization targets.
Assisted customers in all queries and ensured satisfaction.
Organized all prospective clients and maintained record of existing and prospective customers.
Maintained prospect database and updated all information on it.
Developed scripts for sales and mentioned features for all services and product.
Education:
Bachelor’s Degree in Business Administration
Colby-Sawyer College, New London, NH
