Telesales Manager Resume
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32 Stoneybrook Road
Cocoa, FL 32922
(123)-455-6196
b.gilbert@emailaddress.com
Job Objective: Seeking a position in which to enhance my career as Telesales Manager by becoming a valued member of your team.
Highlights of Qualifications:
Admirable experience managing inbound call center and its employees
Expertise in managing a high volume call center
Operational knowledge of Microsoft applications
Deep knowledge of telesales principles and procedures
Ability to incorporate new technologies in sale process
Remarkable ability to prepare and analyze call center reports
Exceptional skills to organize resources for project
Proficient in closing all sales
Ability to navigate sales processes with customer to complete orders
Familiarity in using CRM based software
Professional Experience:
Telesales Manager
Adesa Inc., Cocoa, FL
October 2008 - Present
Monitored sales and prepared reports on sale achievements as against target sales.
Coordinated with Telesales team and developed campaigns and ensured its coverage on phone.
Reviewed work of Telesales team and evaluated productivity of individual sales person.
Assisted virtual team, developed strategies that assisted in achieving all company goals.
Prepared and forecasted budgets for projects and submitted it for approval.
Managed all problems in project, resolved most of it and escalated complex problems to management.
Determined procedures of department to meet all goals and made necessary changes to policies in case of functional change.
Recommended specific need of staff in case of resource allocation.
Telesales Supervisor
CitiFinancial, Cocoa, FL
August 2003 - September 2008
Monitored team working and ensured achievement of service level metrics.
Developed new business by generating sales leads.
Planned and developed marketing activities.
Maintained good relationships with customers with help of emails and telephone.
Managed working of staff and ensured achievement of individual and company goals.
Analyzed and maintained database records and prepared reports for same.
Telesales Representative
Henry Schein, Cocoa, FL
May 1998 - July 2003
Scheduled appointments with prospective customers and maintained good working relations.
Developed strategic plans and coordinated with outside sales representatives to achieve more customers.
Managed logs for calls and emails and updated all customer information on CRM.
Recommended changes in scripts to achieve all sales objectives and goals.
Maintained records of company software and recorded all quotes and orders achieved.
Coordinated with Sales directors and ensured achievement of all company goals.
Education:
Bachelor’s Degree in Business Administration
Simpson University, Redding, CA
