Ticket Office Manager Resume
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2173 Columbia Mine Road
Clarksburg, WV 26301
(333)-517-8787
t.jones@emailaddress.com
Job Objective: Actively seeking Ticket Office Manager Position where I can contribute the experience I have in this field to the success of company.
Highlights of Qualifications:
Experience supervising box office ticket sales, managing computerized ticketing systems and administering all accounts
Deep knowledge of ticketing and booking software
Operational knowledge of Microsoft applications
Remarkable ability to work under pressure and meet deadlines
Ability to analyze and resolve problems
Outstanding communication skills
Skilled to handle all cash and credit card data
Proficient in managing database systems
Ability to balance multiple assignments with competing deadlines
Exceptional understanding of customer services
Professional Experience:
Ticket Office Manager
Tahoe Donner Association, Inc., Clarksburg, WV
October 2008 - Present
Provided technical support to ticket office departments.
Managed all ticket sales and prepared reports of accurate ticket sale.
Monitored working of box office and ensured timely response of all customer requests.
Updated customer systems with appropriate events.
Trained ticket office members on all procedures regarding ticket sales.
Maintained records of ticket sales and recorded complementary tickets given for events.
Determined highest standards of employee services, resolved all grievances for customers.
Organized ticket inventory, maintained records of usage and placed orders for printing.
Ticket Office Cashier
California Institute of Technology, Clarksburg, WV
August 2003 - September 2008
Managed effective operation of ticketing systems for proper administration of ticket sales.
Assisted customers in all queries regarding events and provided necessary information.
Monitored complaints made by guests and ensured its timely resolution.
Organized reservations of tickets and gave it to appropriate person.
Handled multiple phone line system and provided necessary assistance.
Reviewed cashier reports everyday and prepared necessary paperwork.
Ticket Office Clerk
Hard Rock, Clarksburg, WV
May 1998 - July 2003
Assisted in customers in all queries and resolved issues.
Managed event inquiries for timings and fares and answered all questions appropriately.
Organized payments made by cash and cards, maintained receipts for same and kept all information confidential.
Ensured customers with special needs get required facilities.
Monitored events and informed customers at times for delayed events.
Trained junior staff in maintaining exceptional customer service skills.
Education:
Associate Degree in Business Administration
Niagara County Community College, Sanborn, NY
