Travel Agency Manager Resume
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3940 Honeysuckle Lane
Snohomish, WA 98290
(333)-563-3888
s.garcia@emailaddress.com
Job Objective: Looking for employment with company seeking an experienced Travel Agency Manager.
Highlights of Qualifications:
Admirable experiencing in managing retail travel agency, supervising teams and working as ticketing agents
Expertise in customer service environment
Operational knowledge of Galileo Reservation systems
Deep knowledge of managing retail based travel agency
Remarkable ability to identify selling opportunities
Ability to work in a fast paced environment
Exceptional customer service skills
Skilled to work on Computer reservation systems
Proficient in developing and implementing marketing techniques
Professional Experience:
Travel Agency Manager
Thomas Travel, Inc., Snohomish, WA
October 2008 - Present
Planned itineraries for travelers, scheduled travel plans and maintained good relationships with clients.
Managed working of related equipments in facility, performed troubleshoots on equipments and repaired it accordingly.
Monitored supply inventory, verified receipts of resources ordered and placed purchase orders.
Coordinated with clients and determined destination and travel dates in according to finances.
Scheduled travel for customers confirmed its booking and issued appropriate tickets.
Organized all documents required for outbound travel.
Assisted in getting all refunds for travel documents.
Travel Agency Consultant
AAA Carolinas, Snohomish, WA
August 2003 - September 2008
Managed all travel bookings such as airlines, railways and ground transportation.
Monitored computer reservation systems and global distribution systems.
Coordinated with clients and prepared quotes for travel according to client requirement.
Organized all supplier rates and fare for customers and assisted in picking best one.
Identified customer complaints and ensured customer satisfaction.
Reviewed all client invoices and checked billing for accuracy.
Travel Agency Receptionist
Carlson Wagonlit Travel, Snohomish, WA
May 1998 - July 2003
Assisted all walk in customers and directed clients to appropriate agents.
Managed multiple phone line system and helped clients in all queries.
Navigated retail clients in making bookings on e-agent booking system.
Maintained a neat and clean office area at all times.
Determined all daily deposits and managed it appropriately.
Established materials for brochure racks and kept all tour brochures on board.
Education:
Bachelor’s Degree in Travel and Tourism
William Penn University, Oskaloosa, IA
