Visitor Services Manager Resume
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1633 Howard Street
Grand Rapids, MI 49503
(333)-459-6552
h.duarte@emailaddress.com
Job Objective: To obtain a secured position as Visitor Services Manager and so I can become a valued member of the team while moving forward with my training in this field.
Highlights of Qualifications:
Experience in administering special events, managing visitors requirements and catering to needs of various audiences
Outstanding knowledge of public relation procedures and techniques
Operational knowledge of Microsoft products, cold-calling businesses
Remarkable ability to work in contact management systems
Ability to resolve all issues with practical solutions
Skilled to collect data and analyze it
Professional Experience:
Visitor Services Manager
Morton Arboretum, Grand Rapids, MI
October 2008 - Present
Identified all services and tourist attraction in nearby areas for visitors.
Managed inquiries and responded to all mails and email queries of customers.
Evaluated all visitor center staff and work done by volunteers.
Monitored inventory management of center and placed purchase orders accordingly.
Scheduled staff for each staff at visitor information center and updated information on local events.
Developed employee time sheet and processed all information.
Conducted various visitor surveys for various researches.
Administered all feedback and recommended all collateral needs.
Visitor Services Specialist
Harvard University, Grand Rapids, MI
August 2003 - September 2008
Executed all special events, scheduled and coordinated all special events at facility.
Managed client requests, scheduled events based on gathered information and assisted sales manager in implementing it.
Resolved all problems and provided optimal customer services.
Administered membership programs such as fund raisers and direct mail campaigns.
Assisted Development Officer with various special events and projects.
Supervised work of all staff members and volunteers.
Visitor Services Representative
Ventura Visitors & Convention Bureau, Grand Rapids, MI
May 1998 - July 2003
Monitored all information on various events and business.
Maintained all bulletin boards and brochure racks.
Managed visitor itineraries and assisted in all queries.
Assisted visitors coming to office and provided information on destination.
Analyzed and interpreted all maps and directions.
Organized working of security alarm system and performed troubleshoot on same.
Education:
Bachelor’s Degree in Marketing
Missouri Valley College, Marshall, MO
