Office Service Manager Resume
Here’s a sample of what your Office Service Manager Resume should look like while applying for Office Service Manager Jobs.
4790 Calumet Ave, Apt#7
New York, NY 10040
(123)-456-7000
name@emailaddress.com
Summary:
A skilled professional who has handled customer service for over 10 years; possesses excellent communication skills; has the ability to achieve above average service level commitments; is geared into providing the best solutions with the customer’s best interest at heart; very patient, detailed, organized and has a high regard for others’ situations and interests; empathic, has notable leadership and organizational and time management skills.
Professional Experience:
Office Service Manager January 2007 – Present
GDR Telecoms, New York
Responsibilities
Monitored the operations in the service department and maintained optimum settings and objectives.
Coordinated regularly with the employees to ensure highest productivity level and maintained minimal costs of operations.
Evaluated activities of employees to monitor their performance in conducting services to the customers.
Conducted service training and programs to keep theirs skills updated at all times.
Maintained a high quality of service by upgrading regularly the equipment of the company used in servicing customers.
Office Service Manager May 2004 - December 2006
Five Star Applainces, New York
Responsibilities
Assessed new employees if they are qualified for the service position they are applying for.
Conducted training to newly hired service attendants to ensure they perform the highest quality level of attending to customers.
Conducted monthly evaluation of the performance of service attendants and compiled comments of customers.
Handled customer complaints and provided company policies to the customers.
Accommodated schedule of services for customers during peak hours.
Associate Office Service Manager February 1999 - May 2004
Five Star Appliances, New York
Responsibilities
Assisted in attending to customers during peak days at the service center.
Assisted in handling customer complaints and submitted reports to the manager.
Maintained daily service records and compiled them to monitor what type of service is required the most.
Coordinated schedules of training in the training room to ensure conformity with the trainees.
Reported to the managers all customers that the service coordinators are having a hard time with.
Education:
Masters Degree in Marketing
University of New York, 1995
Bachelor of Science in Business Management
University of New York, 1993
Skills/Certifications:
Strong leadership and teamwork attributes
Excellent time management skills
Proficient in computer skills
Ability to handle irate customers
Excellent organizational skills
Associations/Organizations:
American Association of Media Advertising, Member
Customer Marketing Management Association, Member
