Nelson Jarod
1234 Main Court
Santa Cruz
CA, 95060
257-309-8910
nelson.jarod@gmail.com
Objective: Seeking the position of a Banking Customer Service in a reputed organization.
Summary of Experience:
Ability of keeping the current up dates at hand in the banking sector
Highly qualified, result oriented and experienced in customer service management with excellent knowledge of strategic planning, client relationship management, customer service
Excellent knowledge of bank regulations and policies
Excellent communication and interpersonal skills
Professional Experience:
Customer Service Manager from 2007 to till date
Pacific Postal Credit Union, CA
Responsibilities:
Led a team of 5 customer service representatives successfully.
Provided information and assistance to the customers about various things like- new products, new policies and so on.
Maintained the records on the budget including the salaries of the employees and expenditures too be done on securities.
Customer Care Executive, from 2005 to 2007
Ace Cash Express, CA
Responsibilities:
Helped customers by furnishing them information about the banking services and introducing them with the new schemes to be launched from time to time.
Handled queries and problems of the customers successfully.
Education:
University of California-Berkeley, March 2004
Bachelors degree in Accounting
Diploma in Communication Skills in 2005
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