Retail Resume
Here’s a sample of what your Retail Resume should look like while applying for Retail Jobs.
609 West Main Street
Bloomington
IL, 61701
222-222-2222
xyz@yourmailprovider.com
Summary:
A skilled and hardworking IT professional with seven years of diverse networking and programming experience; Focused in providing world-class customer service approach, achieving 98% of Service Level Commitments; Certified and experienced network pre-sales and post-sales engineer capable of supporting product and services by conducting network assessments, planning and recommendation to both existing and prospective clients; makes customer service a top priority to help company create a big leverage against competition.
Professional Experience:
IT Manager 2006 - 2009
Asia Business Services, Inc., CA
Responsibilities
Managed the back-end network infrastructure of the company engaged in medical, law and media transcription services compliant to the standards required by its international clients based in US, Canada, India and Hong Kong.
Handled a team of technical personnel, provided training, created incentive programs for motivation and monitored performance based on pre-set Key Result Areas.
Studied, planned and recommended efficient implementation of cost-effective, secure and highly-available data network with zero downtime for the company.
Managed the company’s data, email and ensured that the company FTP server had adequate available capacity for storing real-time, raw data, for submission on a per-shift basis to clients worldwide.
Provided web, phone and email support covering trouble tickets escalated beyond Tier1 customer-care level and timeline.
Assisted agents’ difficulties in software handling, as well as PC and peripheral-related concerns.
Created consolidated monthly monitoring log analytics, health check status updates, bandwidth utilization and storage limit peaks and lows, for optimization of internal network and applications.
Presales Engineer 2003 - 2006
I.T. Works Corporation, CA
Responsibilities
Created back-end network infrastructure recommendation, network diagrams, project workflow model, scope of works and Service-Level Commitments for enterprise projects.
Conducted studies and comparative testing analysis to affirm technical positioning by dissecting product technical specifications and features vs. competition; supported claimed product value proposition thru third party testing and testimonies to aid the sales personnel close projects.
Handled overall Hardware/Software/Network Proof of Concept, configuration, troubleshooting, network maintenance and administration; substantial data gathering to support previously committed expected results to client.
Caddied sales in technical presentations and pre-deployment discussions to acquire new potential clients.
Recommended appropriate solution, timely and cost-effective scenario options to clients
Monitored each activity based on the timeline defined for projects, including installation, baseline tests and User Acceptance Tests (UAT).
IT Helpdesk 2002 - 2003
Raffles Telecommunications Corporation, CA
Responsibilities
Assisted customers on basic technical inquiries, service process requests and technical complaints on internet and voice services.
Received first-hand customer calls on queried details of products and services, promotions and new services for trial, offered at specific geographical areas.
Conducted initial troubleshooting of reported trouble tickets, logged specific tests and time as they happen to Customer Relationship Management System, to ensure that the SLAs are met; beyond an hour from report, if troubleshooting is still unsuccessful, the trouble ticket is then elevated to a higher level, thereby requiring higher level support from Tier 2 Response Team.
Provided detailed reports and excellent customer service to existing subscribers and prospect clients.
Education:
Bachelor of Science in Information Technology, Major: Ecommerce, 2002
University of Iowa, IA
Skills:
Adept in running Windows Server 2003, Windows 95/98/2000/XP, Vista Lotus Domino, Red Hat Linux Operating Systems.
Knowledgeable in configuring network services including Cisco routers and switches for Leased Line connections (Point-to-Point, Frame Relay, Aggregate, MPLS, Interface VLAN, VLAN).
Capable of setting up internal LAN, remote access, dialup, DSL, Leased Line, basic IPVPN, VoIP, DHCP, DNS, Samba, Mail, Proxy, Web, MySQL Server ,TCP/IP , Ethernet, Token Ring, Wireless Network.
Uses MS Office, VoIP, Unified Communications, Videoconferencing, Lotus SmartSuite, Adobe Photoshop, Macromedia Dreamweaver, Macromedia Flash MX applications.
Runs different language programs in Microsoft Visual C/C++, Visual Basic, HTML, and PHP.
Certifications:
Cisco Certified Network Associate, 2005
sset Firewall and Security Management Trainee, 2003
