CRM Specialist Resume
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4701 Mulberry Avenue
Little Rock, AR 72205
(123)-503-8333
t.spencer@emailaddress.com
Career Objective: To secure a position as CRM Specialist with a reputable company where my skills can grow and help strengthen the company.
Summary of Qualifications:
Strong experience in business applications development and vendor management
Deep knowledge of business and technical process interrelationships
Proficient with SQL, Microsoft Reporting, SQL Server 2005, and .NET
Familiarity with Oracle CRM, ERP, Salesforece and SAP
Ability to track and analyze email campaign result
Excellent time management and analytical skills
Strong project management and organizational skills
Outstanding ability to work on multiple assignments concurrently
Amazing ability to identify and mitigate project programs and risks
Work Experience:
CRM Specialist, May 2006 - Present
Pulte Homes, Little Rock, AR
Created direct mail marketing plans including format, timing, and target audience list development.
Served as subject matter expert to field for system use, adherence to process, and integration with strategy.
Developed creative templates for optimal format.
Established cadence of consumer contacts.
Coordinated with internal clients for delivery.
Established measurement reporting.
CRM Specialist, March 2003 - April 2006
Ipswitch, Inc. , Little Rock, AR
Defined and developed systems to automate processes.
Developed and enhanced CRM reports using tools inside & outside CRM.
Worked with IT development resources to integrate CRM with other applications using available APIs.
Evaluated new CRM technologies and developing plans for their implementation.
Developed and maintained application workflow, and business rules documents.
Education:
Bachelor's Degree in Business & Marketing, Jacksonville State University, Jacksonville, AL
