Client Support Specialist Resume
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3196 Lynn Ogden Lane
Beaumont, TX 77701
(222)-542-6399
j.kimmel@emailaddress.com
Job Objective: Looking for work with your company as a Client Support Specialist in the field to help further the company as well as my own experience.
Summary of Qualifications:
Vast call center and support experience in B2B Environment
Expert in diagnosing problems and offer resolution
Through knowledge of client relationship management
Skilled in recording electronic transactions while talking
with customers over the phone
Excellent interpersonal skills, written and verbal communication skills
Proficiency in Microsoft Office Applications
Willingness to change priorities, tasks, and work schedules to meet customer services standards
Strong critical thinking, problem identification and solving ability
Work Experience:
Client Support Specialist, May 2006 – Present
TIAA-CREF, Beaumont, TX
Performed registered and non-registered sales support activities.
Responded to client service needs via multiple methods of contact.
Fulfilled service and sales support requests.
Executed client transaction requests.
Computed client's financial data and generated financial and other reports.
Monitored sales cycle management activities and ensured follow-up action.
Client Support Specialist, March 2003 - April 2006
CareerBuilde, Beaumont, TX
Provided timely follow-up to client inquiries.
Maintained positive relations with corporate clients.
Worked closely with sales force to build and maintain positive client relations.
Assisted sales team in identifying up-sell opportunities.
Performed client engagement audits through B2B customer lifecycle reviews.
Ensured that the clients receive anticipated services.
Education:
Bachelor's Degree in Information Technology, William Jewell College, Liberty, MO
