Customer Care Specialist Resume
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1596 Middleville Road
Pasadena, CA 91107
(111)-765-1657
c.cary@emailaddress.com
Career Objective: To use my skills, training and experiences to secure a position as a Customer Care Specialist with a reputable company in the business.
Summary of Qualifications:
Strong experience as Customer Care Specialist
Proficient with computer hardware and software components
Strong project management and organizational skills
Excellent communication and interpersonal skills
Outstanding ability to train new Customer Care Representatives in their job requirements
Amazing ability to operate in a high volume ACD environment
Work Experience:
Customer Care Specialist, May 2006 - Present
Ikaria Holdings, Inc., Pasadena, CA
Handled calls from accounts for order placements.
Updated customer’s account information.
Maintained company records for regulatory compliance.
Handled customer’s inquiries regarding product operations.
Referred complaints of product and service failure to appropriate departments for investigation.
Coordinated customer’s needs and other departments as required ensuring excellent customer service.
Customer Care Specialist, March 2003 - April 2006
Arrow Exterminators, Pasadena, CA
Assisted in training of new employees and facilitates training to other departments.
Troubleshoot specific system operational problems encountered by customers and provided immediate solutions.
Updated and maintained customer database files and ensured accurate account information is being processed.
Scheduled technician’s appointments and ensured efficient and effective system maintenance.
Researched alarm log, database service log and payment history to determine source of problem and resolved problem.
Documented all activity on CRT and on appropriate forms.
Education:
Bachelor’s Degree in Telecommunications, Rockford College, Rockford, IL
