Customer Relations Specialist Resume
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4191 Wines Lane
Houston, TX 77030
(111)-310-5181
i.maloney@emailaddress.com
Career Objective: Seeking work as a Customer Relations Specialist so I can use my skills and past experiences to better the company. Bringing specialized knowledge to the table to also improve your company with my skills.
Summary of Qualifications:
Certified relationship management professional with huge experience in Customer relations
Proficient with Microsoft Office and internet
Excellent customer service and relationship building skills
Excellent communication and interpersonal skills
Strong project management and organizational skills
Remarkable ability to quickly identify and respond to external customer needs
Outstanding ability to relate well in multicultural environments
Work Experience:
Customer Relations Specialist, May 2006 - Present
Saxon Mortgage Services, Houston, TX
Resolved complex functions related to research and escalated customer issues.
Served as escalation point for less experienced employees with non-routine inquiries.
Handled customer inquiries ensuring department service level metrics and RESPA guidelines.
Handled e-mail inquiries and ensured all Qualified Written Requests are adequately recorded.
Completed credit bureau disputes in a timely and accurate manner.
Trained employees and provided backup to Team Lead.
Customer Relations Specialist, March 2003 - April 2006
Suburban Propane, Houston, TX
Addressed high volume of incoming calls.
Resolved customer complaints in friendly and tactful manner.
Ensured customer service quality, efficiency, and accuracy for all call transactions.
Identified uncover additional sales and service opportunities.
Pursued new customer opportunities.
Followed up on marketing campaigns and inactive customer lists, tracked leads, and captured cross-selling opportunities.
Education:
Bachelor’s Degree in Business & Telecommunications, Saginaw Valley State University, University Center, MI
