Customer Support Specialist Resume
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2624 Trymore Road
Owatonna, MN 55060
(222)-490-9752
m.castleberry@emailaddress.com
Career Objective: Looking for a position as a Customer Support Specialist within the company. Hope to bring years of technical experience and managerial skills to the table to help your company advance.
Summary of Qualifications:
Strong accomplished experience in customer service and support environment
Excellent time management and analytical skills
Strong project management and organizational skills
Excellent communication and interpersonal skills
Remarkable ability to multi-task, work well under pressure and have a positive disposition
Amazing ability to work extended hours when needed to help meet project deadlines as well as work nonstandard hours
Work Experience:
Customer Support Specialist, May 2006 - Present
All Web Leads, Inc., Owatonna, MN
Identified, investigated, and resolved customer complaints and concerns.
Troubleshoot technical issues and complex account configurations.
Followed-up with existing accounts to ensure customer satisfaction, consulted on new features, and identified up-sell opportunities.
Processed and validated return requests in a timely fashion.
Collected balances on delinquent accounts.
Recorded all customer interactions into admin and CRM systems.
Customer Support Specialist, March 2003 - April 2006
Constant Contact, Inc. , Owatonna, MN
Handled support inquiries via telephone and live chat.
Enlightened customers about features and online help resources.
Independently resolved technical and customer support issues and escalated cases.
Provided recommendations for enhancements to the Product Marketing and Engineering teams.
Recommended improvement in FAQ and Knowledge Base and Constant Contact Customer Support staff.
Education:
Bachelor’s Degree in Telecommunications, Minot State University, Minot, ND
