Support Specialist Resume
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2952 Pyramid Valley Road
Olin, IA 52320
(123)-156-8671
r.reeves@emailaddress.com
Objective: Experienced Support Specialist looking for work within the qualifying field in order to fill a need within the company.
Summary of Qualifications:
Huge experience of working with Client Management System (CMS) and customer service
Outstanding experience in Network engineering and operations
Exceptional knowledge of network management protocols
Excellent verbal and written communication skills
Remarkable ability to learn and retain credit principals, loan documentation and operations
Outstanding ability to maintain confidentiality, tact and diplomacy
Work Experience:
Support Specialist, May 2006 - Present
Fidelity Investments, Olin, IA
Tracked projects, and reconciled project work at closure.
Assisted in managing OSP Construction, Supply, Network Design, and Project Management.
Resolved material discrepancies, material shipment expedites, inventory levels, and delivery coordination.
Assisted in management of aging work orders.
Maintained service and quality levels while meeting in-service dates and financial targets.
Maintained the application Support documentation.
Support Specialist, March 2003 - April 2006
IBM, Olin, IA
Provided the Technical and Functional Application Support.
Resolved complex Production Support issues.
Troubleshoot issues and ensured operational readiness.
Defined and implemented the monitoring requirements to identify issues before they are reported by End Users.
Deployed and validated the changes to production during non-peak business hours.
Trained the team members and provided guidance, for shared on-call duties.
Education:
Bachelor’s Degree in information Systems, Allan Hancock College, Santa Maria, CA
