Technical Specialist Resume
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3595 Seltice Way
Post Falls, ID 83854
(123)-757-9971
j.haughton@emailaddress.com
Job Objective: Seeking a position with a growing company where my training as a Technical Specialist, education and experiences can be put to good use.
Summary of Qualifications:
Huge experience in industrial setting and data warehousing
Exceptional knowledge of performance tuning techniques and HVAC equipment service
Good understanding of overall enterprise architecture
Proficient with integration tools, control systems, Building Management Systems
and application servers
Excellent client facing and technical mentoring skills
Good interpersonal and communication skills
Outstanding ability to multi-task and be adaptable to changing environments
Work Experience:
Technical Specialist, May 2006 - Present
IBM, Post Falls, ID
Advised, consulted, and troubleshoot BD businesses.
Maintained and updated BD product-line information documents.
Conducted off-site technical support and training for customers and sales to resolve complex product issues.
Assisted in the evaluation, development and enhancement of training courses for Technical Service Representatives.
Coordinated new products training for Technical Service and work with Sales & Marketing team.
Maintained the accurate and complete documentation of product-line updates and all Product Incident Reports (PIR).
Technical Specialist, March 2003 - April 2006
Walt Disney, Post Falls, ID
Assisted the field technicians with escalated service issues.
Performed the upgrades and updates to customer software.
Assisted the sales with development of new proposals.
Provided the technical review of engineering documentation prior to bid and submittal.
Managed the security projects for on time completion.
Scheduled work at customer site, review onsite conditions.
Ensured equipment, materials and tools are available for timely completion of projects.
Education:
Bachelor's Degree in information Technology, Andrew Jackson University, Birmingham, AL
