Technical Support Executive Resume
Here’s a sample of what your Technical Support Executive Resume should look like while applying for Technical Support Executive Jobs.
5821 S Mayfield Ave
Chicago, IL 60652
(123)-123-1234
name@emailaddresscom
Summary:
An innovative and highly skilled Technical Support Executive offering support and solutions to customer queries, especially pertaining to Hardware, Systems Administration, Quality and Networking; excellent time management skills; proficient in computer skills; excellent organizational skills
Professional Experience:
Technical Support Executive January 2007 - present
ESPO Corporation, Chicago, IL
Responsibilities
Oversaw, maintained, and conducted troubleshooting methods with regards to issues in customer local area networks
Performed preventative maintenance in accordance with department policies
Installed applications software on the networks
Maintained customer network documentation
Created and maintained customers' directory structures, security rights and printer configurations
Discussed software applications with customers to determine level of satisfaction and/or the need to modify software
Technical Support Executive May 2004 – December 2006
ESPO Corporation, Chicago, IL
Responsibilities
Conducted troubleshooting methods in customers' technical problems
Maintained database of inventory of workstations and associated equipment
Assisted in research and purchase of hardware and software
Provided technical advice and assistance to customers concerning data communication equipment
Director of Customer Relations February 1999 - May 2004
ESPO Corporation, Chicago, IL
Responsibilities
Handled all staffing concerns including recruitment, training, coaching, performance reviews
Established team spirit and morale boosting recognition programs
Responsible for budget forecasting and spending
Developed on-going departmental training
Education:
Associate Degree in Information Technology, Rice University, 1999
Bachelor of Science in Electrical Engineering, Rice University, 1994
Skills:
Established Project Management Team Building & Leadership
Knowledgeable in Staffing & Budgeting Planning & Scheduling
Worked on Resource Planning & Allocation Multi-Project Administration
Knowledgeable in Product Development (Software, QA, Documentation)
Awards and Affiliations:
Customer Service Association, Member
American Society of Technical Professionals, Member
