Customer Support Engineer Resume
Use this Customer Support Engineer resume example to create your own one.
1234 East 69 street
Alpine
CA, 91903
123-456-7890
abc@yourmailprovider.com
Obligation: To join a highly technical team as a customer Support Representative and share my expertise in client support. My professional training and experience in the customer service field will be very helpful in providing quality service to multiple clients.
Education:
MA Arts and Communications, 2003
Campbell University
BS Computer Technology, 1999
Campbell University
Skills:
Strong familiarity with wireless connectivity products
Strong knowledge in customer service
Networking skills
Knowledgeable in Voice Networking Call Manager
Hands-on experience on routers, switches, and security devices
Strong knowledge in VOIP, Call Center Skills, and Data Networking Routing
Great communication skills, Effective translator
Flexible worker: ability to work on different shifts, ability to produce good results under pressure
Professional experience:
Customer Support Chat Representative, 2008-present
Concentrix, Alpine, CA
Responsibilities
Designed and maintained software engineering activities.
Provided technical support to external and internal clients.
Attended to 3-4 clients at a time through chat mechanism.
Reported to Team Captain unresolved issues.
Maintained Key Performance Index by promptly responding to clients regarding faulty equipments or software.
Technical Support Voice Representative, 2004-2008
Convergys, Alpine, CA
Responsibilities
Proposes strategies to produce major profitability and reduce problems.
Managed equal distribution of workforce in 3 different shifts.
Provided phone technical support to system administrators using VOIP.
Repaired, diagnosed and debugged complex hardware products.
Technical Support Representative I, 2003-2004
Call 24, Alpine, CA
Responsibilities
Resolved customer issues within the time frame specified.
Maintained technical expertise in the assigned area by regular training and education.
Documented troubleshooting and problem resolution processes.
Provided training to customers on initial set up of hardware products.
Certifications and Affiliations:
Certificate in Employee of the Year 2005
Association of Certified Customer Support Representatives
Certificate in VOIP Handling and Operation
