4519 Bloomfield Way
Portland, ME 4101
May 6, 2013
Ms. Teresa Almeida
The NBN Group
4633 Layman Court
Lilburn, GA 30247
Dear Ms. Teresa Almeida,
I am very interested in the AAA Dispatcher job opening with The NBN Group.
I am familiar with Computer-Aided Dispatch software and I have the ability to learn how to use any equipment I am not familiar with in a fast and efficient manner. I can type 30+ words a min with accuracy and I have the ability to keep excellent records of all calls received and made.
I have outstanding verbal communication skills with the ability to understand the information given me by the caller and to dispatch the calls to the correct facility using a variety of methods such as telephone, radio, fax, etc. I also have the ability to provide the caller with all necessary information.
I have the ability to follow through with all calls to make sure that the caller is receiving the help they need in a timely fashion and according to policy. I have the ability to stay alert, monitor resources and to adapt as the needs of the members change. In the event assistance is delayed for any reason, I know to contact the caller and inform them of the changes and to make other arrangements if needed.
I have excellent problem solving and analytical skills with the ability to prioritize the calls based on factors such as the seriousness of the call, the weather, traffic and the safety of the caller. I will alert emergency vehicles and police when necessary. I have outstanding customer service, interpersonal and multitasking abilities.
I hope to meet with you soon to talk about this position in more detail and you can reach me by calling (333)-720-3848.