105 Concord Street
Charlotte, NC 28212
Feb 1, 2013
Ms. Alice King
Adam Information Technologies LLC
2400 Nickel Road
Los Angeles, CA 90017
Dear Ms. King,
I am writing to apply for the Desktop Support Engineer position with Adam Information Technologies LLC.
I have a degree in Information Technology and I have earned my Microsoft Certified Technical Specialist certification. In addition to my education, I have experience working in customer service. I have the skills to help deal with all customers in a friendly and professional manner, even when they are upset or angry due to the problems they are having.
I know how to build relationships with clients to draw in more business. I have the ability to communicate with others in a way they can understand even if they are not computer savvy. I have knowledge of a variety of operating systems that includes Windows 7 and 8. I am also familiar with Microsoft Office and a variety of other programs.
My training consists of troubleshooting technical problems with computer systems, equipment, software and mobile devices. I have experience installing software/hardware, setting up networks and utilizing remote control. I have the ability to provide support for clients in person or by using email, phone and live chat. I can work efficiently in a group setting or alone and I have the skills and ability to complete all projects by the deadline.
My resume includes a more detailed look at my education and work history along with a reference from my former employee that will attest to my honesty and dependability. I am positive that I have the skills and training to qualify as the best person for this job.
You can contact me for an interview by calling (222)-585-8145.