724 Dogwood Lane
Tucson, AZ 85711
Mar 4, 2013
Ms. Catherine Cooper
Urban Outfitters Inc.
4467 Hart Ridge Road
Fenwick, MI 48834
Dear Ms. Cooper,
I saw the posting for a Personal Shopper with Urban Outfitters Inc. and I knew right away this is the perfect job for me.
I worked for over a year at a local retail company where I dealt with customers directly. During this time, I gained the ability to listen carefully to understand exactly what customers are looking for. Sometimes, I can even help them decide what they need even when they are not sure themselves.
I love to shop and I know how to get quality items for the best prices. I am also updated on all the latest fashions and with the newest technology, so I can recommend merchandise to clients and tell them about some of the fashions they don’t want to miss out on.
I am computer literate and familiar with live chat, so I can take orders over the computer or by phone and then enter the information into your system. I can learn any system in a fast and timely manner and I have experience keeping accurate records, so I know I can to record all calls and orders correctly.
I also have experience dealing with customers who are dissatisfied with their shopping experience. I learned how to handle these situations in a calm and professional manner, so the problems can be resolved fast and accurately.
I have experience making exchanges, tracking online orders and accepting all forms of payment. I have the ability to maintain a friendly and fun environment that makes clients feel comfortable ordering through your service.
Please call (123)-803-6313 for an interview. I know I am the best person for this position.
Resume Attached as MS Word Document