Efficient Head Cashier Job Description

A head cashier takes on the primary cashiering responsibilities at a retail location, processing register transactions and providing customer service. The job description of a head cashier requires excellent interpersonal skills, attention to detail, and a dedication to customer satisfaction.

Position Description

A head cashier welcomes customers into the store,handles customer purchases, assists in selling promotional items, addresses and resolves customer inquiries and problems, and trains junior cashiers.

Essential Duties and Responsibilities of a Head Cashier

• Greets customers as they enter the store.
• Assists customers in locating items.
• Refers customers to sales associates as necessary.
• Processes register transactions.
• Processes refunds and returns.
• Activates gift cards.
• Signs customers up for loyalty reward programs.
• Addresses customer questions and complaints.
• Reports complaints and problems to store manager, and refers customers to manager when needed.
• Counts out register drawer at end of shift.
• Promotes new store products.
• Assists sales associates in closing sales.
• Trains new cashiers.
• Oversees activity of junior cashiers to ensure that they are working up to store expectations.
• Ensures that all register drawers are balanced at the end of a shift.
• Replaces register tape and replenishes register cash supply as needed.
• Keeps front end of store clean and organized.
• Restocks, replaces, and organizes items on the sales floor.
• Pulls defective or expired items from shelves.
• Accepts and signs for store deliveries.
• Prepares bank deposit envelopes and stores daily profits in company safe.
• Assists in cleaning store during closing shifts.
• Answers store phone and provides information or transfers callers accordingly.
• Takes note of suspicious behavior of customers or employees and reports this to managers as needed.

Required Knowledge, Skills and Abilities

• Demonstrates excellent customer service and interpersonal skills.
• Possesses ability to converse with customers and ensure they have a positive check-out experience.
• Is comfortable handling and counting money.
• Exhibits ability to properly use a cash register.
• Maintains friendly and welcoming demeanor.
• Demonstrates strong leadership skills.
• Possesses persuasive skills necessary to help close sales and promote items.
• Communicates clearly and effectively.
• Is able to remain calm and patient when working with upset or dissatisfied customers.
• Pays close attention to detail.
• Demonstrates solid organizational skills.
• Possesses physical stamina required to stay on feet for an entire shift.
• Manages time efficiently.
• Demonstrates ability to multi-task effectively.
• Possesses knowledge of company goals and mission.

Education and Experience

• High school diploma or equivalent required.
• Previous work experience in retail sector required.
• Company-specific training required prior to start date.

Work Environment

• The majority of time will be spent at the register on the sales floor.
• Time will also be spent in the store office counting out register drawers.
• Standing and walking will be required for the majority of the shift.
• The standard 40-hour workweek applies.

Salary

• The average salary for a head cashier is $30,000 per year.
• Salaries for the most experienced and established head cashiers may reach $35,000 per year.