A service clerk works for a retail store, and is responsible for handling cashiering duties and providing excellent customer service. A service clerk job description involves strong interpersonal skills, the ability to work well with customers and other employees, a detail-oriented personality as well as basic math skills.
A service clerk greets customers and assists them as necessary;processes register transactions, refunds, and returns; handles customer complaints;maintains the cleanliness and organization of the storeand helps promote company products.
Essential Duties and Responsibilities of a Service Clerk
•Welcomes customers as they enter the store.
•Inquires as to the needs of each customer.
•Directs customers to particular items around the store.
•Refers customers to sales associates or managers as necessary.
•Rings up purchases at the register.
•Processes refunds and returns.
•Promotes sale items.
•Maintains the neat and organized appearance of the register area and the front end of the store.
•Addresses and resolves customer complaints.
•Reports any thefts or problems to the store manager.
•Ensures that the register draws have enough money.
•Replaces register tape.
•Counts out register drawer at the end of a shift.
•Assists in cleaning the store following a closing shift.
•Attends store meetings.
•Assists in closing sales.
•Restocks inventory when needed.
•Assists in taking full store inventory on a quarterly or annual basis.
•Pulls expired or out of date items from shelves.
•Answers store phones and transfers calls to proper department.
Required Knowledge, Skills and Abilities
•Demonstrates strong customer service skills.
•Maintains friendly and outgoing demeanor.
•Possesses strong persuasive skills needed to close a sale.
•Demonstrates strong organizational skills.
•Possesses detailed knowledge of company products and store layout.
•Is capable of remaining calm and patient when talking to frustrated customers.
•Possesses basic math skills necessary to count down drawers.
•Is capable of properly using a cash register.
•Works well with a team.
•Pays close attention to detail.
•Demonstrates excellent phone etiquette.
•Demonstrates ability to think creatively in order to devise persuasive promotional and sales strategies.
•Possesses stamina required to stand, walk, and lift items for the duration of a shift.
•Exhibits dedication to promoting a positive image of the store.
Education and Experience
Most service clerks hold a high school diploma or GED, though some are working toward a degree during their time of employment. Many have prior experience in the retail or customer service industry, and nearly all service clerks must complete company mandated customer service training prior to their start date.
A service clerk spends the majority of a shift standing at a register or walking through the store to ensure all customers have been helped. Some lifting of moderately heavy items may also be required when restocking inventory. Shifts vary from day to night depending on the needs of the store, and workweeks for full-time clerks typically follow the standard 40-hour format.
The average salary for a full-time service clerk is $26,000 per year. Salaries can range from $20,000 to $30,000 depending on the company and the clerk’s years of experience.