Extract from the database all unpaid and long pending account dues.
Communicate with customers relating their pending payments.
Manage and update customer database.
Assist sales and marketing in follow-up of payments.
Ensure delinquent account debtors to meet their debt obligations.
Design, initiate and implement effective collection procedures and processes.
Assist accounts department in meeting collection targets.
Provide courteous services to customers while ensuring collection of dues.
Keep track of customer balances all the time and update regularly.
Ensure compliance of all federal, state and local laws that regulate collection processes.