Branch Customer Service Representative Responsibilities and Duties

Provide assistance to all customers coming to branch and schedule all services calls for customers.

Perform re service for all customers to ensure optimal level of customer satisfaction and resolve all issues.

Perform survey on all present customers and establish quality for all employees and maintain professional relationships with all customers to maintain effective interaction channel.

Monitor all customer requests for service cancellations and recommend appropriate solutions to resolve all customer service issues.

Provide emergency support to all customers to resolve all issues and prepare and ensure compliance to work schedule to meet all business requirements for clients.

Coordinate with call center customer service representative and service manager to resolve all issues and provide support to all activities to ensure achievement of all customer objectives.

Maintain and update customer contact bases and ensure achievement of all promotional sales targets through effective sales referral process.

Ensure compliance to all cash transactions according to required procedures and performance standards and assist to balance all transactions at end of shift.

Monitor and ensure compliance to all branch cash control and security requirements and maintain knowledge on all company products and services and update knowledge when required.

Oversee all operational risk control procedures and ensure compliance to all regulatory standards and policies.