Interact with clients to analyze, evaluate and resolve issues.
Analyze and resolve problems working in association with concerned company department.
Develop relations with Clients and provide required information.
Record servicing system using tasks and tasking application in launcher application.
Ensure client complaints are resolved and not repeated in future.
Inform client in written for completion of researched issue.
Provide assistance to handle client inbound calls during heavy telephone volumes.
Study and evaluate information and present analysis.
Generate and evaluate quarterly and semi-annual reports.
Update and maintain reports on client’s activity and prospects.
Manage and arrange presentation material through Publishing and Creative Services Group.
Interact with prospects, consultants and colleagues in industry.
Assist with client analytics and present competitive analysis.