Offer IT support of key business goals like organizational growth and customer engagement activities.
Extend local and remote support at technical level to internal staff.
Maximize employee effectiveness and efficiency to utilize executed technology through training and documentation.
Establish positive relations though friendly and approachable demeanor and offer excellent customer service.
Document IT related assets.
Troubleshoot on-site and off-site issues, diagnose and repair.
Develop smart technical solutions to resolve and meet objectives.
Suggest improvements to IT systems.
Document knowledge base articles.
Train staff on using IT products and services.
Review internal design and specification documents to offer customer perspective.
Increase knowledge of new IT technologies.
Assess and demonstrate new concepts and ideas’ effectiveness to achieve mission goals.
Review, monitor and evaluate overall progress in development.
Support development and trade studies and prototype development plans for associated products.