Relationship Manager Responsibilities and Duties

Develop new customer relationships adhering with set guidelines of Relationship Manager Business Development.

Direct strategically customer supporting campaign management and marketing operations.

Report existing and future brands leveraging centralized relationship database.

Interact with customer brand teams and respective agencies to create business objectives.

Study and learn marketing strategies and execute streamlined marketing operations solutions throughout agencies along with operational vendors.

Perform with technical Lead to convey customer needs, establish priorities and manage internal database performance of delivery resources.

Maintain and manage regular contact with customers to ensure Client Due Diligence (CDD) along with Investment Profile is in progress and show any changes in background accordingly.

Head responsibility to exceed business objectives, customer service satisfaction and account profitability.

Attain or exceed objectives for current account revenue and up sell more opportunities to be created from new services and products.

Conduct additional transactions in current and new client segments.

Ensure to conform to entire Client Due Diligence (CDD) needs from SCSI & SCBI for prospective and existing clients.

Support team staff adequately to accomplish service needs of client.

Negotiate contracts with customers working professionally with sales management, company finance along with contract organization.

Develop and maintain relations with Epsilon team to search customer business needs.

Formulate solutions to respond to identified needs as well as sell-in recommendations for extra work.