Help Desk Administrator Resume

Posted in Administrator Resume Examples

Robert Pettit
4526 Layman Court
Gainesville, GA 30501

Job Objective Help Desk Administrator looking for position within your organization in order to enhance my skills.

Highlights of Qualifications:

  • Remarkable experience in service desk management level
  • Huge knowledge of managing an IT service desk
  • Deep knowledge of working with IT service processes
  • Familiarity with infrastructure, network and desktop environments
  • Amazing ability to work with data
  • Superior written and verbal skills

Professional Experience:

Help Desk Administrator
IntelliDyne, Gainesville, GA
November 2007 – Present

  • Imparted end-user support.
  • Aided users with basic questions.
  • Maintained records resolution and user agreements.
  • Formulated database of issues.
  • Updated end user hardware and software.
  • Managed end user computer equipment.

Help Desk Administrator
Merkle Inc, Gainesville, GA
December 2003 – October 2007

  • Oversaw help desk ticket system.
  • Handled staff questions and emails.
  • Managed issues and coordinated with IT staff.
  • Corresponded with IT and business units.
  • Installed hardware and software systems.
  • Maintained documentation for help desk.


Bachelor’s Degree in Computer Science
Fox College, Oak Lawn, IL

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