Workforce Analyst Resume

Posted in Analyst Resume Examples

Alannah Johnson
2967 Flournoy St, Apt#901
Dallas, TX 75237

Job Objective To secure a Workforce Analyst position in a well established organization with a stable environment.

Highlights of Qualifications:

  • Remarkable workforce management experience
  • Ability to interpret an extensive variety of technical and non-technical instructions
  • Proficient with data collection, database management and integration systems
  • Ability to interact across all levels of the organization and build strong partnerships
  • Ability to maintain strict confidentiality

Professional Experience:

Workforce Analyst
Guardian Life, Dallas, TX
August 2005 – Present

  • Implemented effective administrative tracking, analytical and trending procedures to support the unit’s goals.
  • Generated and created impact summaries of the day’s events on service levels and performance.
  • Analyzed and determined call volume patterns to manage work shifts.
  • Maintained and managed workforce management system and integrity of workforce data.
  • Scheduled all transaction based work and special events for optimal service levels.
  • Generated and created daily, weekly and monthly statistics.

Workforce Analyst
Volt Workforce Solutions, Dallas, TX
May 2000 – July 2005

  • Allocated requirements to develop and maintain quality scheduling, staffing, reporting and payroll services for contact centers.
  • Developed and disseminated call center metrics.
  • Reported to all levels of management using analysis of data to offer recommendations.
  • Worked effectively with managers to assess forecast and efficiency needs.
  • Managed short and long term staffing needs along with maximizing schedule efficiencies.


Bachelor’s Degree in Computer Science
Boston College, Chestnut Hill, MA

Create your own professional looking resume for free using our resume builder!