Technical Support Consultant Resume

Katie Duggan

2120 Old Earhart Rd

Lilburn, GA 30047

(555)-555-5555

[email]

Job Objective To obtain a Technical Support Consultant position and to contribute to the success and reputation of the company.

Areas of Excellence:

• Remarkable customer service experience with in a technical solutions environment
• Huge knowledge of software industry and UNIX
• Deep knowledge of network monitoring and networking
• Familiarity with database, PHP, Java, JMX and XML site development
• Amazing ability to communicate technical information
• Superior communication skills

Professional Experience:

Technical Support Consultant

Mega, Lilburn, GA

August 2005 – Present

• Handled requests for assistance.
• Reviewed client systems with tools.
• Managed problems with all products.
• Formulated decisions on escalation.
• Maintained records of problem resolutions.
• Imparted solutions to reduce help desk calls.

Technical Support Consultant

Paypal, Inc., Lilburn, GA

May 2000 – July 2005

• Established ideas to streamline processes.
• Corresponded with other internal groups.
• Imparted training initiatives to Technical Support Staff.
• Aided call queue management.
• Evaluated recommending system design.
• Executed system integration tasks.

Education

Bachelor’s Degree in Computer Science

Southern Arkansas University, Arkansas, AR