Business Service Manager Resume

Posted in Resume Samples for Manager

Susan Thomas
4893 Frederick Street
El Paso, TX 79905

Job Objective Searching for work as Business Service Manager with a company seeking a hard working employee.

Highlights of Qualifications:

  • Experience in assisting clients in healthcare environment, managing billing for various facilities
  • Exceptional knowledge of financial services and its operations
  • Deep knowledge of bank principles and services
  • Outstanding ability to develop and maintain financial services
  • Huge ability to analyze and resolve all issues
  • Good communication skills in both oral and written forms
  • Skilled to maintain good relations with various stake holders
  • Proficient in working in a call centre environment
  • Ability to grasp general accounting and financial concepts
  • Ability to identify, analyze and resolve technical problems independently

Professional Experience:

Business Service Manager
Orange Business Services, El Paso, TX
October 2008 – Present

  • Maintained accounts for all travel contracts and ensured optimal customer satisfaction.
  • Ensured compliance in all DOE regulations and requirements.
  • Managed and implemented system improvement projects and ensured effectiveness of same.
  • Developed operations for various financial services and measured performance on a regular basis.
  • Trained accounting personnel for high complex environments and assisted in ensuring effectiveness of process.
  • Coordinated with various departments and ensured effective relationships with both internal and external members.

Business Service Supervisor
Pfizer Inc., El Paso, TX
August 2003 – September 2008

  • Coordinated with manager and ensured increase in efficiency of Business Services.
  • Assisted human resources in various management functions, prepared schedule and performed appraisals.
  • Maintained good relations with customers through phone and mail and resolved all payment issues.
  • Identified any payment issues and resolved it effectively.
  • Scheduled work flow and ensured compliance to same in a timely manner.
  • Worked with various hospital departments and assisted in resolving all intradepartmental issues.

Business Service Assistant
Severn Trent Services, El Paso, TX
May 1998 – July 2003

  • Coordinated with relationship manager and assisted in loan process and managed collection of payments.
  • Administered all collection activities and evaluated past reports.
  • Monitored payments of loan systems and ensured resolutions of collection issues.
  • Provided necessary sales report and assisted in call preparation in coordination with Relationship Managers.
  • Ensured optimal client support to various deposit services and catered to client requests.
  • Managed client portfolio and processed all business loan requirement.


Bachelor’s Degree in Business Management
Trocaire College, Buffalo, NY

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