Travel Agency Manager Resume

Shirley Garcia

3940 Honeysuckle Lane

Snohomish, WA 98290

(555)-555-5555

[email]

Job Objective Looking for employment with company seeking an experienced Travel Agency Manager.

Highlights of Qualifications:

• Admirable experiencing in managing retail travel agency, supervising teams and working as ticketing agents
• Expertise in customer service environment
• Operational knowledge of Galileo Reservation systems
• Deep knowledge of managing retail based travel agency
• Remarkable ability to identify selling opportunities
• Ability to work in a fast paced environment
• Exceptional customer service skills
• Skilled to work on Computer reservation systems
• Proficient in developing and implementing marketing techniques

Professional Experience:

Travel Agency Manager

Thomas Travel, Inc., Snohomish, WA

October 2008 – Present

• Planned itineraries for travelers, scheduled travel plans and maintained good relationships with clients.
• Managed working of related equipments in facility, performed troubleshoots on equipments and repaired it accordingly.
• Monitored supply inventory, verified receipts of resources ordered and placed purchase orders.
• Coordinated with clients and determined destination and travel dates in according to finances.
• Scheduled travel for customers confirmed its booking and issued appropriate tickets.
• Organized all documents required for outbound travel.
• Assisted in getting all refunds for travel documents.

Travel Agency Consultant

AAA Carolinas, Snohomish, WA

August 2003 – September 2008

• Managed all travel bookings such as airlines, railways and ground transportation.
• Monitored computer reservation systems and global distribution systems.
• Coordinated with clients and prepared quotes for travel according to client requirement.
• Organized all supplier rates and fare for customers and assisted in picking best one.
• Identified customer complaints and ensured customer satisfaction.
• Reviewed all client invoices and checked billing for accuracy.

Travel Agency Receptionist

Carlson Wagonlit Travel, Snohomish, WA

May 1998 – July 2003

• Assisted all walk in customers and directed clients to appropriate agents.
• Managed multiple phone line system and helped clients in all queries.
• Navigated retail clients in making bookings on e-agent booking system.
• Maintained a neat and clean office area at all times.
• Determined all daily deposits and managed it appropriately.
• Established materials for brochure racks and kept all tour brochures on board.

Education

Bachelor’s Degree in Travel and Tourism

William Penn University, Oskaloosa, IA