Customer Account Representative Resume

Posted in Representative Resume Examples

Phillip Graves
3617 Tavern Place
Englewood CO 80112

Job Objective To obtain a Customer Account Representative position with established firm in which to utilize my experience and past training in this field.

Highlights of Qualifications:

  • Experience with CRM application within a SAP environment
  • Abiltiy to update and extract accurate customer account information from computer applications
  • Proficient with SAP, Oracle and PeopleSoft
  • Abiltiy to reach team and organizational goals as well as multi task
  • Ability to answer high volume phone calls
  • Ability to maintain accuracy while providing efficient and quick completion
  • Efficiently capable of handling changes and manage timely decisions
  • Solid work ethics and capable oral and written communication skills

Professional Experience:

Customer Account Representative
Allied Electronics Inc., Englewood CO
November 2006 – Present

  • Supported with exceptional customer service and handled calls and queries from internal and external customers.
  • Managed requests for details and communication.
  • Coordinated with customers and assured all orders met company rules.
  • Coordinated between customers, Logistics, Transportation and Sales.
  • Handled customer orders of all Company products and acted as backup within customer service department.

Customer Account Representative
FrontRange Solutions,Inc., Englewood CO
February 2001 – October 2006

  • Nurtured customer relationships and extended account services.
  • Provided accurate information on the product line, handled all customer queries and solved client return requests.
  • Maintained account updates.
  • Handled all customer disputes and queries.
  • Managed work efficiently during high call volume hours.


Bachelor’s Degree In Finance
South College, Knoxville, TN

John Mccray
1177 Park Street
Oakland, CA 94612

Job Objective To secure the position of Account Representative in a reputable company that will allow me to utilize acquired skills and experience.

Highlights of Qualifications:

  • Remarkable experience in customer service and accounting practices employed by various clients
  • Ability to develop effective sales plan to grow business
  • Broad knowledge of sales techniques and strong human relations
  • Wide knowledge of accounting, collections, and financial processes
  • Ability to handle and balance large sums of money
  • Ability to leverage relationships to accomplish sales and profitability goals
  • Proven track record with meeting and achieving monthly quotas
  • Extensive knowledge of outside sales processes

Professional Experience:

Account Representative
Adams Campbell Company, Oakland, CA
August 2005 – Present


  • Monitored overdue account balance.
  • Evaluated underpaid claims and analyzed payment information adjustments.
  • Handled customer inquiries and analyzed customer’s accounts.
  • Coordinated collection agency communication.
  • Corresponded with department supervisor and resubmitted bills as required.

Account Representative
Great American Insurance Group, Oakland, CA
May 2000 – July 2005


  • Established customer needs and coordinated technical and engineering services.
  • Acted as liaison between customer and company.
  • Executed cold calls and outlined target lists.
  • Handled customer proposals and gathered information on competitor activities.
  • Aided outlining of bids and competitive analysis.
  • Developed local rental market.
  • Formulated variety of reports.


Bachelor’s Degree in Accounts
Lake Superior College, Duluth, MN

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