Tasks and Duties a Medical Receptionist is Expected to Perform

Posted in Career Blog

The primary medical receptionist duties that an individual in this job field needs to be able to perform on a day to day basis focuslargely on customer service and communication, making sure that patients are treated well, and that their visit to a medical office is an easy one. However, there are also many different administrative and organizational duties required in this field, as well as some basic medical knowledge which may be needed.
Medical receptionists are generally expected to have at least a high school diploma or GED equivalent. Many employers also like their potential employees to have completed some college, such as an associate’s degree or certificate program, that can train them specifically in medical receptionist duties. The responsibilities of a medical receptionist overlap somewhat with those of an office assistant or administrator, but there are a variety of specialized duties that apply specifically to the medical reception field.

List of Medical Receptionist Duties:
•Welcome and greet patients and visitors as they enter the office area.
•Provide phone communication with patients, physicians, and personnel at other healthcare sites.
•Maintain a polite and friendly manner during all phone communications and follow the rules of good phone etiquette.
•Clean and organize the reception area, ensuring that it remains presentable at all times.
•Register new patients and ensure that their initial paperwork is properly filled out.
•Collect detailed patient information, including personal, financial, and insurance-related information.
•Notify providers of patient arrivals.
•Remain aware of office flow and notify patients if there is anything that will cause a delay in their appointment.
•Provide face to face communication with patients and clinical staff members.
•Respond to questions from patients and visitors in a courteous and friendly manner.
•Perform stock checks and make sure that medical supplies are readily available.
•Place orders for additional supplies as needed and before the existing supply runs out.
•Monitor office equipment and make note of anything that needs to be upgraded, repaired, or replaced.
•Place orders for office and reception supplies.
•Protect patient confidentiality by following all federal, state, and regional confidentiality guidelines.
•Ensure that personal health information is never left in plain sight and that all personal information about patients is stored properly at all times.
•Maintain electronic health records database.
•Ensure proper computer security by making sure that the screen is not easily viewable by the public and that you lock your computer or sign off prior to leaving your desk for any reason.
•Call patients to remind them of their appointments.
•Schedule follow-up appointments and issue reminder cards.
•Answer basic health questions from individuals who call in. Know which calls you can handle and which ones need a healthcare professional to respond.
•Maintain office calendars, break schedules, and other time management details.
•Respond to patient complaints and ensure that all criticisms are considered and that corrective action is taken when necessary.

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