Customer-oriented Customer Service Associate Cover Letter Example

Dear Ms. Marino,

I am applying for the Customer Service Associate position that is now available with People’s United Bank.

I have three years of experience working in customer service for a retail store where I dealt with a diversity of clientele. When consumers call the customer service department, it is usually because they have a problem they need help with.

Perhaps they were overcharged or maybe the products they purchased did not meet their expectations. Whatever the reason for the call, the way you handle these calls is a huge reflection on your company. I have the skills to answer questions and resolve issues in a friendly and profession manner that leaves the customer happy and satisfied their issues were handled properly.

This encourages the customers to continue doing business with your company and it will give them a more positive view of you that they will share with friends and family. Word of mouth is the best advertising you can get, so it is vital that the associates in customer service listen to the callers and that you deal with them respectfully at all times.

In addition to my outstanding customer service skills, I have the ability to learn about your products and company policies quickly, so I can represent your company efficiently. I can keep excellent records of all interactions with customers and I have the ability to stay calm and provide excellent service even under stressful conditions.

I look forward to meeting with you soon and my contact number is (555)-555-5555.

Respectfully,

Your Signature

Ronald Coleman

Enclosure: Resume