Dear Ms. Lan Gentry,
I am applying for the position of PBX Operator available with Omni Hotels.
I have the skills and experience needed to hold this position and I hope that you will consider me a worthy candidate for this job. I am familiar with operating a switchboard and routing calls to the appropriate destination. I have the ability to learn the greeting used by your company and to learn your company’s extensions in order to provide timely service for callers.
I can assist the caller to the right department if they are not exactly sure whom they need to talk to when they call. I also have the ability to answer the general questions that some callers will have such as company address or information about events being sponsored by the company.
When greeting callers over the phone, it is vital that you use a friendly but professional tone at all times and I have a pleasant phone voice and lots of patience. I have the ability to provide outstanding customer service even when dealing with customers that are angry or upset. I can help to calm them down so I can determine the problem and then direct them to the best department to handle their call.
I have excellent writing skills with the ability to track and to keep accurate records of all the calls. I also have experience handling a variety of clerical duties that included filing, sorting mail and setting up appointments. I am certain that I am the best applicant for this position and I hope to discuss it with you in person soon.
You can reach me for an interview by calling (555)-555-5555.