Dear Ms. Evelyn Contreras,
I am applying for the Rooms Division Manager job with Kimpton Hotels and Restaurants.
I have earned a bachelor’s degree in hotel management and I have experience working in the front office of a large hotel chain where I was part of the front desk staff. I have the ability to interview, hire and train new staff members to ensure they know how to perform their duties correctly.
I have great leadership skills with the ability to keep the front desk running smoothly. I can ensure that all reservations are handled professionally to help eliminate or greatly reduce confusion and to prevent overbooking. In addition, I have the ability to supervise switchboard operations, concierge services and housekeeping.
I have excellent communication skills with the ability to supervise the staff and to provide clear, easy to understand instructions. I know what to look for when checking rooms to ensure hotel standards are being met and that guests are receiving the best possible service.
My excellent organizational skills make it possible to handle my duties and to attend meetings and provide a full report of hotel operations to executives. I can also discuss any hotel problems or concerns and I can make suggestions for improvements or ways to make the hotel run more smoothly.
I am energetic with the ability to encourage the staff to provide outstanding customer service and to lead by example. I always maintain a friendly, respectful attitude towards the guests and staff even when dealing with complaints or issues that create a stressful environment.
Please call (555)-555-5555 to arrange an interview.