Customer Advocate Cover Letter

Posted in Cover Letters

Phillip Coleman
1072 Kovar Road
Auburn, MA 1501

Ms. Irene Snyder
Heartland Payment Systems
3729 Hayhurst Lane
Pontiac, MI 48342

Dear Ms. Irene Snyder,

I am applying for the Customer Advocate position with Heartland Payment Systems and my credentials match the requirements listed in your posting.

I have a bachelor’s degree in public policy and I have the skills and training your company is searching for in an applicant. My work history includes volunteering for a nonprofit consumer organization where I gained hands-on experience in this field.

I have the skills and ability to be proactive and contact customers in an attempt to prevent problems from occurring due to poor quality or unsafe products. I can analyze and study transactions and buying trends to create strategies that will help attract consumers and keep them coming back. I can create training programs and procedures that will help ensure consumers are receiving reliable products and services.

I have the training and skills to conduct tests to verify the quality of products and services and to determine if they are safe to use. I also have the ability to make suggestions for improvements that can help enhance products to ensure customer satisfaction.

When problems do arise, I have the skills to work directly with consumers to provide optimal customer service by determining the exact problem and finding a suitable solution. I possess excellent record keeping skills with the ability to maintain accurate documents of all complaints received along with the course of action taken to solve the problem. I have the ability to follow all complaints handled until the situation is completely resolved.

You can reach me for an interview by calling (222)-754-4574.


Phillip Coleman

Phillip Coleman

Resume Attached as MS Word Document

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