Dear Ms. Irene Snyder,
I am applying for the Customer Advocate position with Heartland Payment Systems and my credentials match the requirements listed in your posting.
I have a bachelor’s degree in public policy and I have the skills and training your company is searching for in an applicant. My work history includes volunteering for a nonprofit consumer organization where I gained hands-on experience in this field.
I have the skills and ability to be proactive and contact customers in an attempt to prevent problems from occurring due to poor quality or unsafe products. I can analyze and study transactions and buying trends to create strategies that will help attract consumers and keep them coming back. I can create training programs and procedures that will help ensure consumers are receiving reliable products and services.
I have the training and skills to conduct tests to verify the quality of products and services and to determine if they are safe to use. I also have the ability to make suggestions for improvements that can help enhance products to ensure customer satisfaction.
When problems do arise, I have the skills to work directly with consumers to provide optimal customer service by determining the exact problem and finding a suitable solution. I possess excellent record keeping skills with the ability to maintain accurate documents of all complaints received along with the course of action taken to solve the problem. I have the ability to follow all complaints handled until the situation is completely resolved.
You can reach me for an interview by calling (555)-555-5555.
Resume Attached as MS Word Document