Dear Ms. Lakiesha Pierce,
I am writing to express my interest in the Customer Care Specialist position now available with Quality Systems, Inc.
I have an associate degree in public relations and experience working in customer service positions. I have excellent interpersonal skills with the ability to represent your organization in a professional manner that helps to build a positive reputation for your company. It is vital that all customers have a pleasant experience when doing business with your company and I can help make that happen.
While problems will occur and there will be times when customers are unhappy with a product or service they have received, it is how these situations are handled that matters the most. I know how to turn an unhappy customer into a dedicated one that will not only continue using your products but that tell others about the exceptional experience they had with your company.
I possess excellent communication skills with the ability to explain rules, procedures and other information in a way that customers will understand without feeling as if they are getting the runaround. More importantly, I have active listening skills with the ability to understand exactly what the problem is and how the customer would like it handled.
In cases where a compromise is needed in order to be fair to both parties, I have the ability to help the customer understand and accept the decisions made. I have the skills to help your company maintain a positive public image by helping to turn a bad customer experience into a good one.
You can reach me for an interview by calling (555)-555-5555.
Resume Attached as MS Word Document