Customer Care Specialist Cover Letter

Posted in Cover Letters

Robert Harris
4476 Davis Court
West Frankfort, IL 62896

Ms. Lakiesha Pierce
Quality Systems, Inc.
3368 White Lane
Macon, GA 31201

Dear Ms. Lakiesha Pierce,

I am writing to express my interest in the Customer Care Specialist position now available with Quality Systems, Inc.

I have an associate degree in public relations and experience working in customer service positions. I have excellent interpersonal skills with the ability to represent your organization in a professional manner that helps to build a positive reputation for your company. It is vital that all customers have a pleasant experience when doing business with your company and I can help make that happen.

While problems will occur and there will be times when customers are unhappy with a product or service they have received, it is how these situations are handled that matters the most. I know how to turn an unhappy customer into a dedicated one that will not only continue using your products but that tell others about the exceptional experience they had with your company.

I possess excellent communication skills with the ability to explain rules, procedures and other information in a way that customers will understand without feeling as if they are getting the runaround. More importantly, I have active listening skills with the ability to understand exactly what the problem is and how the customer would like it handled.

In cases where a compromise is needed in order to be fair to both parties, I have the ability to help the customer understand and accept the decisions made. I have the skills to help your company maintain a positive public image by helping to turn a bad customer experience into a good one.

You can reach me for an interview by calling (222)-232-3309.


Robert Harris

Robert Harris

Resume Attached as MS Word Document

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