Dear Ms. Brandi Wimmer,
I am applying for the position of Customer Liaison Officer with Ukpeagvik Inupiat Corporation.
I have a bachelor’s degree in business and over two years of experience working at a help center that provides services and products similar to yours. I possess outstanding computer skills with the ability to learn different systems and programs in a fast and efficient manner. I have the ability to speak in a clean and concise fashion. I can speak English and Spanish languages fluently. I have the ability to interact with customers in a friendly and professional manner when answering questions, addressing concerns or handling complaints.
Phone etiquette is vital in maintaining a good relationship with customers and I have the ability to make clients feel appreciated and confident that they chose the right company when dealing with problems. Customers want to know that you are listening to what they have to say and that you care about the difficulties they are having in addition to getting the problem solved. This is what helps to maintain loyal customers and I believe it is an essential part of this position.
I also possess excellent decision-making skills and I have the ability to multi-task to save time and to ensure that all customer inquiries are handled professionally and in a timely manner. On those occasions when customers become irate, I can remain calm and friendly while determining the best course of action to take to solve the problem.
I have the experience and skills to act as liaison between your company and your clients in such a way as to enhance customer relations
Please call (555)-555-5555 to arrange an interview to discuss my credentials and the details of this position more thoroughly.