Customer Service Analyst Cover Letter

Posted in Cover Letters

Kenneth Bell
4042 Elk Rd Little
Tucson, AZ 85701

Mar 4, 2013

Ms. Amanda Garlock
Chrysler Group LLC
1219 Worley Avenue
Altavista, VA 24517

Dear Ms. Amanda Garlock,

I would like to be considered for the customer service analyst position that was listed for your company, Chrysler Group LLC.

I have a bachelor’s degree in analytics and have worked in this industry for many years. In my previous employment, I was responsible for the development and implementation of new ways to better the customer service for the company. I did this through analyzing and summarizing the entire problem in order to prepare better responses and solutions for each individual customer.

I have also evaluated and prioritized all customer questions to ensure that the department was addressing them appropriately. No matter the means of the customer service, phone, email or online chat, I have delivered quick and professional answers for all issues. I have also categorized, recorded and documented all queries for training purposes and for future reference.

I am outgoing and do not have a problem when discussing the customer service issues with other departments to ensure that any problems with manufacturing or poor quality products are handled appropriately. I am highly professional and can also meet with clients in order to fill them in on any issues that are being addressed through the customer service department.

I understand that I may need to speak to customers directly and understand that they may not be at their best when contacting this department. I am always courteous and attempt to alleviate the situation in the best way for both the customer and the client or business.

I would like to set up a meeting to further discuss this opening, please call me at (333)-925-2098.



Kenneth Bell

Encl: Resume

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