2896 Cecil Street
Northbrook, IL 60062
Aug 22, 2013
Ms. Darlene Vanburen
ABM Industries, Inc.
4043 Jefferson Street
Norfolk, VA 23502
Dear Ms. Darlene Vanburen,
I am applying for the customer service attendant position at your company ABM Industries, Inc.
I have a high school diploma and have worked in customer service for my entire career. I love the challenge of helping customers get through their issues and to come up with a solution that helps them. I have maintained and managed all the accounts of the customers to keep them organized and on hand if they are needed in the future. I am also familiar with database and accounting software and know how to check and verify all of the accounts of customers to ensure that they up to date.
I have coordinated with other departments in order to collect on pending and past due accounts and have made sure that all products were sent out in a timely manner to customers with complaints. I have implemented new means for handling customer requests and complaints and could bring these innovations to your customer service department.
I have great phone skills and can communicate effectively through writing too. If a customer calls in or has an issue through either email or online chat, I can effectively solve the issue and make the customer happy. I am able to calm even the angriest customer and work with them to resolve their issue in a way that satisfies them. The customer is the backbone of many industries and keeping them is tantamount to a company’s success.
Please feel free to contact me at any time at (111)-543-5947 to set up a time for an interview.