1457 Chandler Drive
Lebanon, MO 65536
Feb 27, 2013
Ms. Martha Henry
Pyramid Consulting, Inc
2600 Stoney Lane
Richardson, TX 75081
Dear Ms. Henry,
I am applying for the Customer Service Executive position with Pyramid Consulting, Inc and I am sure you will agree that my experience coincides with the qualifications in your posting.
I have four years of experience holding this position during which time I learned to handle many different situations in an efficient and professional manner. I would like to use my skills and years of experience to help your company excel and reach your objectives.
I have the ability to deal with upset and irrational customers that are not happy with the way the customer service department is handling their issue. I know how to talk to these consumers in such a way to help them remain calm, so I can determine why they are upset and find the best possible solution to the problem.
I have excellent leadership skills with the ability to help encourage the staff to adhere to the highest standards needed to provide customer satisfaction. I have the ability to monitor and evaluate the performance of the service team to look for ways to make improvements. I can also offer suggestions to help the staff handle customers in a more professional manner.
After viewing the attached resume, I am confident that you will consider me a worthy candidate for this position and I hope to put my experience and skills to work for your company.
You can reach me for an interview by calling (222)-323-8977 and I look forward to meeting with you in person to discuss this position in more detail.
Resume Attached as MS Word Document