Dear Customer Service Manager:
My name is Maria Hernandez and I am a customer service representative at XYZ Luxury Hotel. I have been working for XYZ for 3 years and my chief responsibility is to answer the phone and book hotel reservations for guests. I also assist in organizing private parties for guests as well as banquets, exhibits or other events for professional groups. I greatly enjoy working with the guests that stay at XYZ and it is my goal to help arrange special accommodations for them that will make their stay extraordinary.
Although I like my position at XYZ, I feel it is time to move to the next level in my career and that is why I am seeking a position with ABC Resorts, Inc. I find ABC to be an attractive job prospect because there are so many more amenities that can be offered to guests in a resort setting as opposed to a city hotel. I am even able to relocate to another ABC resort location as I am not tied down to XYZ City. I covet the experience of being trained on all ABC offerings for guests and facing the challenge of helping to make each guest’s stay a memorable time in their lives. I find great joy in making guests happy.
I have an Associate’s Degree in Public Relations and can go on to complete my Bachelor’s Degree if that is a requirement. While working at XYZ I took some additional courses and an exam and received a certification from the International Customer Service Association (ICSA). In addition, I am fluent in Spanish. I always welcome the opportunity to learn more about my job and another one of the things that attracts me to ABC Resorts is the quarterly “training plus” program that helps ABC customer service representatives hone their skills.
Attached to this letter is my resume along with copies of some letters and emails guests have sent to my supervisor regarding my work for them. I hope you will afford me the opportunity to work for your fine organization. If you have questions or want to schedule an interview I can be reached at (555)-555-5555 or via email at [email]
Example 2 -Unadvertised Opening
This customer service representative cover letter example is from a college student who is looking for a job he can manage while attending college classes. It is vital that he work to help pay for school, and he can take some of his courses online to accommodate a work schedule.
Dear Human Resources Director:
My name is Scott Tate and I graduated with honors from XYZ City High School this year. I am starting classes soon at the XYZ City branch of State University where I will be working toward a mechanical engineering degree. Although I have a partial scholarship, it is necessary for me to work to help offset tuition and other costs associated with college in order to avoid incurring a large amount of debt.
I am looking for a job and working as a customer service representative at ABC Automotive Parts is a perfect fit for me as it is a 24/7 operation that needs representatives for various shifts. I can even take some of my classes online to help accommodate a work schedule. Cars are my passion, and I hope to find a job working as an engineer at a car manufacturing company or automotive parts corporation like ABC once I earn my engineering degree.
My whole life has been spent learning about cars as my dad owns a classic car restoration shop. My earliest childhood memories are of handing my dad tools and listening as he explained how to fix, replace, clean or restore a car part. I went on to help my dad in the shop throughout high school. This is something that I greatly enjoyed, but now that I am off to college, I need a job that comes with a paycheck.
I would greatly appreciate the opportunity to interview for a customer service representative job at ABC Automotive Parts when one becomes available. Attached to this letter is an application, my resume and a reference letter from my Auto Mechanics class teacher from XYZ City High School. If you have any questions or wish to speak with me, I can be reached on my cell phone at (555)-555-5555 or by email at [email] Thank you for your consideration.
Example 3 – Response to Job Postings and Classifieds Ads
This customer service representative cover letter example is from an individual who has worked for 2 years as a customer service representative at a mail order catalog company specializing in apparel. She is seeking a similar job at a company that specializes in toys and offers better pay and benefits.
Dear Customer Service Representative Manager:
My name is Amber Harris and I am writing in response to your online ad for a customer service representative at ABC Toys. I have an Associate’s Degree in Customer Relations from XYZ Community College and 2 years’ experience working as a representative at XYZ Apparel. I enjoy working as a member of a team committed to providing superior customer service and I believe my dedication and experience could be an asset to the ABC Toys team.
I believe my qualifications match the job requirements outlined in your ad. I possess excellent listening skills and can provide customers with information about products and services. I am committed to responding to customers’ concerns and needs and making sure they have a satisfactory solution to their issue before the end of the call. I have an excellent record of taking customer orders, determining correct charges, making changes to customer accounts and working with the billing and payment department to help keep customer accounts current. I have strong knowledge of all products, services and company polices. I can skillfully handle complaints and accurately record details of actions taken.
In addition, I have excellent communication and negotiation skills and am able to speak articulately and handle all customer calls in a highly professional manner. Although I enjoy my job at XYZ Apparel, ABC Toys has more to offer an employee in the way of a stable career with room for advancement. I would welcome the opportunity to go through the top-notch training program at ABC. It is my goal to be the best customer service representative on your team. Attached is my application, resume and a letter of recommendation from my current supervisor. Please feel free to contact me to schedule an interview on my cell phone at (555)-555-5555 or by email at [email]