2573 Lynn Street
Woburn, MA 1801
Jan 14, 2013
Ms. Chong Gilbert
4236 Valley Lane
Austin, TX 78664
Dear Ms. Gilbert,
I am writing in response to the posting for a Customer Support Engineer with Randstad Technologies and I am positive that I am the best candidate to fill this position.
I have an associate degree in Electronics technology and the skills and experience needed to handle this job. I hope to use my education and training to help your company meet its objectives and to provide excellent customer support to your clients.
I have three years of experience installing and maintaining a variety of computer systems and other type of office technology. I have the training to provide support for these systems and to analyze any problems that arise to determine what action is needed to correct the problem. I can also provide troubleshooting techniques to determine what is causing an issue for customers when the problem is not obvious.
I have experience handling nightly backups and keeping the tracking system updated at all times. My experience also includes managing customer requests and keeping accurate records of all issues reported along with a detailed look at how they were resolved.
I have the skills to work with other engineers to find the solution to complicated problems and to assist other engineers with problems they are having difficulty solving. I can answer questions, recommend new products and explain to customers how to use certain products according to the guidelines to ensure optimal performance.
I have what it takes to be an outstanding Customer Support Engineer and I hope that you will allow me the opportunity to prove it by calling (333)-928-4708 for an interview.