Dear Ms. Christina Taylor,
I am writing to express my interest in the position of Customer Support Specialist with Allegiance Software Inc and my credentials match the requirements listed in your posting.
I have a bachelor’s degree in information technology and very strong systems administration skills. My knowledge includes an understanding of LAN networking and experience working with databases such as MySql. I also have experience working with Exchange system administration, Microsoft Outlook, HTML and CMS systems.
I have a good understanding of communications technology. I also have the skills to assist in the development of analytics tools used to help monitor customer trends to look for common user problems. I have the ability to troubleshoot issues affecting the network, firewall and the configuration to find the source of the problem. I also have the skills to find the best solution to fix the problems, so customers can enjoy using their services again.
I possess exceptional verbal and writing skills with the ability to handle all calls in a professional and polite manner, while explaining to the customer how the problem needs to be corrected. I also have strong organizational and time management skills with the ability to handle multiple tasks simultaneously while maintaining accuracy.
I have excellent listening skills along with the ability to convey information in a clear and concise manner. I am also self-motivated with the ability to work unsupervised or as part of a team to help ensure excellent customer support is provided.
You can reach me for an interview by calling (555)-555-5555.