Customer Support Specialist Cover Letter

Posted in Cover Letters

Evelyn Parsons
1248 Tibbs Avenue
Condon, MT 59826

Aug 18, 2013

Ms. Christina Taylor
Allegiance Software Inc
1877 Elk Rd Little
Tucson, AZ 85714

Dear Ms. Christina Taylor,

I am writing to express my interest in the position of Customer Support Specialist with Allegiance Software Inc and my credentials match the requirements listed in your posting.

I have a bachelor’s degree in information technology and very strong systems administration skills. My knowledge includes an understanding of LAN networking and experience working with databases such as MySql. I also have experience working with Exchange system administration, Microsoft Outlook, HTML and CMS systems.

I have a good understanding of communications technology. I also have the skills to assist in the development of analytics tools used to help monitor customer trends to look for common user problems. I have the ability to troubleshoot issues affecting the network, firewall and the configuration to find the source of the problem. I also have the skills to find the best solution to fix the problems, so customers can enjoy using their services again.

I possess exceptional verbal and writing skills with the ability to handle all calls in a professional and polite manner, while explaining to the customer how the problem needs to be corrected. I also have strong organizational and time management skills with the ability to handle multiple tasks simultaneously while maintaining accuracy.

I have excellent listening skills along with the ability to convey information in a clear and concise manner. I am also self-motivated with the ability to work unsupervised or as part of a team to help ensure excellent customer support is provided.

You can reach me for an interview by calling (222)-690-2145.


Your Signature

Evelyn Parsons

Enclosure: Resume

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