Dear Ms. Sara Jenkins,
I am writing to express my interest in the Hotel Front Desk Agent position now available with Morgans Hotel Group.
I have acquired an associate degree in hospitality and I have two years of experience working as a clerk for a small hotel. My duties included checking the guests in and out of the hotel, acquiring the correct information such as photo ID, physical address and vehicle tag number and receiving proper payment for the rooms.
It was also my job to help the guests choose the room that suited their needs the best and to make them aware of the amenities we offered. I provided the guests with directions to their rooms, the ice machines and snack stations. I also made sure all guests knew about the checkout time and made I note of any special requests they had.
I have a friendly personality and I enjoy meeting new people, so this is the perfect job for me. I can make your guests feel welcome and set the tone for a pleasant and fun experience they will always remember, so they think of your hotel the next time they travel. I also know proper phone etiquette so I can provide outstanding customer service when assisting guests in person or by phone.
I have excellent organizational skills with the ability to manage my time wisely in order to meet the demands of this fast faced environment. I have extensive knowledge of computer programs used in the hotel industry and I am a skilled typist.
Please call (555)-555-5555 to arrange an interview.