Dear Ms. Karen Hansen,
I am applying for the Hotel Front Desk Manager position now available at The Grand Hotel.
I have an associate degree in hotel management with courses that focused on accounting, housekeeping and hotel administration. I understand the selling strategies associated with the hotel industry and I have the ability to perform the administrative duties and to manage the front desk in an efficient and professional manner. First impressions go a long ways in establishing the reputation of any business and I have the skills to make sure each guest that enters the hotel will receive outstanding customer service.
I possess very strong leadership, communication and interpersonal skills with the ability to motivate and encourage the staff to put forth their best efforts and to make sure they are performing their duties according to company policies and procedures. I also have the ability to make sure the staff is handling all special requests according to the directions of the guests. I have the ability to convey information and directions clearly to avoid miss-understandings and to resolve any employee issues that arise.
In addition to the normal administrative duties, I have the ability to check phone reservations and the assignments of rooms to keep an accurate account of what is available to prevent double booking. When problems with the guests do arise, I have the ability to handle them professionally and in a timely fashion.
I am looking forward to meeting with you soon to discuss this position in more detail and you can reach me by calling (555)-555-5555.