Dear Ms. Barnes,
I am writing with great interest in your opening for the position of IT Professional. I have a solid history of both in-person and remote customer support, and I am Microsoft certified in a number of specific areas. I believe I will be able to offer your customers outstanding support, and that I will be a strong and productive addition to your Information Technology team.
For the past seven years, I have worked at a number of posts involving technical support. My current job is with a communications firm that provides internet service to commercial enterprises such as hotels. I am responsible for reviewing unresolved support tickets and following up with clients over the phone. If I am unable to address the client’s problem, I escalate the call to the advanced technical support team. In addition to telephone follow-up, I also make use of remote support software, such as TeamViewer, Mikogo and the Citrx GoToAssist service.
I am a Microsoft Certified IT Professional (MCITP,) with certification in Windows 7 Enterprise Desktop Support and Enterprise Desktop Administration. I also possess the Windows 7 Solutions Associate (MCSA) certification.
After years of work in a technical support environment, I have developed superior communication skills and the ability to manage even the most challenging customer responses while maintaining a professional demeanor. I am able to judge which technical issues require urgent attention, and I make it a point to see that clients know what to expect if I am unable to resolve their problems immediately.
I would love to meet with you to discuss my qualifications further. Please contact me at (555)-555-5555.