Dear Ms. Carolyn Thomas,
I am writing to express my interest in the position of IT Support Assistant at Volt Workforce Solutions and I am a great match for this job.
I have outstanding customer service skills and the ability to help form strong working relationships with the clients to maintain their business. I also make it a point to address clients in a respectful and pleasant manner when dealing with their IT issues. I have the communication skills to address technical issues over the phone, through live chat or via e-mail. I can also answer basic questions and direct callers to other departments when appropriate.
I have the technical knowledge to assist senior technicians when installing software and implementing new technologies as they become available. I possess the written skills to keep detailed records of all correspondences that include the problem the caller was experiencing and the action taken to correct the issue. My experience includes setting up computers and other information system equipment, running the appropriate tests to make sure it is functioning correctly and monitoring system performance.
I am self-motivated with the ability to work independently but I can also function and get along well as part of a team. I possess excellent time management, organizational and multi-tasking skills. I have an associate degree in information technology and I do have plans to continue my education. I am certain I have a lot to offer your company and I hope to meet with you soon to discuss this position in more detail.
You can reach me for an interview by calling (555)-555-5555.